Our Policies

CANCELLATION POLICY

The staff at Abelia Salon would greatly appreciate any cancellations be made at least 24 hours before your appointment time. We understand that things happen at the last minute that may prevent you from making it to your appointment. Please feel free to call us to re-schedule or cancel any appointment. Appointments canceled less than 24 hours before the scheduled time incur a cancellation fee of 50% of service cost. No-shows incur a fee of 100% of the appointment cost. 

LATE ARRIVALS

Please call us if you know that you are going to be late for your appointment. We will do everything we can to provide you the full service you have booked. However, if you are more than 10 minutes late, we may not be able to complete your service and still be on time for our next client. In such instances, we will need to reschedule your appointment, which will be considered a late-cancellation and subject to the above-mentioned cancellation fees. 

INCLEMENT WEATHER POLICY

The staff at Abelia Salon will do our best to give all clients at least a two-hour notice if an appointment needs to be rescheduled due to inclement weather. If you know that you cannot make it to your appointment due to inclement weather, please call or email us as soon as possible. Our normal 24-hour cancellation policy does not apply in the case of inclement weather. We will respect anyone’s request to reschedule their appointment, even if we have decided to open for that day. Please understand that some of our stylists do not live in Newport and if they feel it is unsafe for them to come to work, we will need to reschedule your appointment, even if you feel that you could make it. We do not adhere to the LCSD closures; please check our website or Facebook page for closing or delayed opening updates.  

CHILDREN POLICY

The staff at Abelia Salon love children--some of us even have a few! However, we ask that you please refrain from bringing children to your appointment, unless your child is receiving services. Many guests look forward to the intentional relaxation of their salon and spa experience, while even the best-behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, etc.) 

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SPA ARRIVALS 

In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 10 minutes prior to your spa service appointment to decompress and change into a robe and slippers when necessary. So that you can unplug completely, we thank you for silencing and storing your electronic devices upon arriving. 

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GIFT CERTIFICATES

Gift Certificates cannot be redeemed for cash and are non-refundable. 

Purchasing a Gift Certificate:
Gift Certificates can be purchased on location at Abelia Salon. You will receive an email receipt, which can be printed or emailed to the recipient. 
Gift certificates can be purchased over the phone and mailed for an additional fee of $3.00. Please allow a minimum of 5 business days for delivery.