OUR POLICIES
CANCELLATION POLICY
The staff at Abelia Salon would greatly appreciate any cancellations be made at least 24 hours before your appointment time. We understand that things happen at the last minute that may prevent you from making it to your appointment. Please feel free to call us to re-schedule or cancel any appointment. Appointments canceled less than 24 hours before the scheduled time incur a cancellation fee of 50% of service cost. No-shows incur a fee of 100% of the appointment cost.
LATE ARRIVALS
Please call us if you know that you are going to be late for your appointment. We will do everything we can to provide you the full service you have booked. However, if you are more than 10 minutes late, we may not be able to complete your service and still be on time for our next client. In such instances, we will need to reschedule your appointment, which will be considered a late-cancellation and subject to the above-mentioned cancellation fees.
INCLEMENT WEATHER POLICY
The staff at Abelia Salon will do our best to give all clients at least a two-hour notice if an appointment needs to be rescheduled due to inclement weather. If you know that you cannot make it to your appointment due to inclement weather, please call or email us as soon as possible. Our normal 24-hour cancellation policy does not apply in the case of inclement weather. We will respect anyone’s request to reschedule their appointment, even if we have decided to open for that day. Please understand that some of our stylists do not live in Newport and if they feel it is unsafe for them to come to work, we will need to reschedule your appointment, even if you feel that you could make it. We do not adhere to the LCSD closures; please check our website or Facebook page for closing or delayed opening updates.
